Do you prefer national or local service providers?
Earlier this week I told the story of my father-in-law that missed the Daytona 500 because the cable company could not properly service their client (http://www.mayfairleasing.com/blog/?p=49). I guess this is an issue in our industry as well. Just this week we met with a potential client that has tried two national leasing firms. They fired the first one after they mismanaged the account and are in the process of firing the second for the same reason. As it turns out, they are sick of 1-800 customer service and constantly changing sales representatives. When this came to my attention I began to wonder if this is something that a lot of people are looking for. What has been your experience with national versus local service providers? Which do you prefer? I greatly appreciate your input!